Privacy Policy

How Tow Mesa collects, uses, and protects your information.

Last Updated: February 6, 2026

Privacy Policy

Effective Date: February 2026 Last
Updated: February 2026

Tow Mesa, operated by Thompson’s Auto Repair & Towing (“we,”
“us,” or “our”), is committed to protecting your privacy. This Privacy
Policy explains how we collect, use, disclose, and safeguard your
information when you visit our website towmesa.com or use our towing and
roadside assistance services.

Please read this privacy policy carefully. If you do not agree with
the terms of this privacy policy, please do not access the site or use
our services.

Information We Collect

Information You Provide to
Us

We may collect information you provide directly to us, including:

  • Contact Information: Name, phone number, email
    address, and mailing address when you contact us or request
    services.
  • Service Information: Vehicle details (make, model,
    year, license plate), location information, and details about your
    service request.
  • Payment Information: Credit card numbers and
    billing information when you pay for services.
  • Communications: Records of your communications with
    us, including phone calls, emails, and text messages.

Information Collected
Automatically

When you visit our website, we may automatically collect certain
information, including:

  • Device Information: IP address, browser type,
    operating system, and device identifiers.
  • Usage Information: Pages viewed, time spent on
    pages, links clicked, and referring website.
  • Location Information: General location based on IP
    address.

Information from Third
Parties

We may receive information about you from third parties,
including:

  • Insurance companies when processing claims
  • Motor clubs and roadside assistance programs
  • Law enforcement when responding to accident calls
  • Payment processors

How We Use Your Information

We use the information we collect to:

  • Provide Services: Dispatch tow trucks, provide
    roadside assistance, and complete service requests.
  • Process Payments: Charge for services rendered and
    process refunds when applicable.
  • Communicate: Send service confirmations, respond to
    inquiries, and provide customer support.
  • Improve Operations: Analyze service patterns,
    improve response times, and enhance customer experience.
  • Legal Compliance: Comply with legal obligations,
    respond to legal requests, and protect our rights.
  • Marketing: With your consent, send promotional
    communications about our services. You may opt out at any time.

How We Share Your
Information

We may share your information in the following circumstances:

  • Service Providers: With vendors who help us provide
    services (payment processors, IT providers, etc.).
  • Insurance Companies: When processing insurance
    claims at your request.
  • Law Enforcement: When required by law or to respond
    to legal process.
  • Business Transfers: In connection with a merger,
    sale, or acquisition of our business.
  • With Your Consent: When you have given us
    permission to share your information.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to
protect your personal information against unauthorized access,
alteration, disclosure, or destruction. However, no method of
transmission over the Internet or electronic storage is 100% secure, and
we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding
your personal information:

  • Access: Request access to the personal information
    we hold about you.
  • Correction: Request correction of inaccurate
    personal information.
  • Deletion: Request deletion of your personal
    information, subject to certain exceptions.
  • Opt-Out: Opt out of marketing communications by
    following the unsubscribe instructions in our emails.

To exercise these rights, please contact us using the information
below.

Cookies and Tracking
Technologies

Our website may use cookies and similar technologies to enhance your
experience. You can control cookies through your browser settings, but
disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not
responsible for the privacy practices of these websites. We encourage
you to read the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from children. If we
learn we have collected information from a child, we will delete it
promptly.

Changes to This Privacy
Policy

We may update this privacy policy from time to time. We will notify
you of any changes by posting the new privacy policy on this page and
updating the “Last Updated” date. You are advised to review this privacy
policy periodically for any changes.

California Privacy Rights

If you are a California resident, you may have additional rights
under the California Consumer Privacy Act (CCPA), including the right to
know what personal information we collect, request deletion, and opt out
of the sale of personal information (we do not sell personal
information).

Contact Us

If you have any questions about this Privacy Policy or our privacy
practices, please contact us:

Tow Mesa
Thompson’s Auto Repair & Towing
346 E Redfield Rd
Chandler, AZ 85225

Phone: 480-725-5862
Email: info@towmesa.com

This privacy policy was last updated in February 2026.